浅议良好的沟通促进政府公信力提升

摘要:政府公信力政府治理社会的基本要求,对社会的稳定和社会的发展具有十分重要的意义。群体性事件的发生与政府公信力的弱化有着密切的关系,影响政府公信力的一个重要因素就是政府与民众的沟通状况。在群体性事件中, 政府和媒体等相关部门应该采取怎样的措施, 以及如何准确有效地发布权威信息来消除谣言稳定民心, 引导舆论,增强政府的公信力是一个十分重要的议题。
Abstract:The government male letter strength government governs social the essential requirements, stable and society's development has the very vital significance to the society. The colony event's occurrence has the close relationship with the government male letter strength's attenuation, affects the government male letter strength an important attribute is the government and populace's communication condition. In the colony event, the government and the media and so on related department should take what kind of measure, as well as how to issue that effectively accurately the authoritative information eliminates the rumor stable popular sentiment, the guidance public opinion, the enhancement government's male letter strength is a very important subject.
关键词:政府公信力群体性事件 沟通
Key word: Government male letter strength Colony event Communication
作者简介:晏鸿鹰,吉林大学行政管理专业硕士,研究方向公共人力资源管理。

一、政府公信力与群体性事件的内涵
(一)政府公信力的内涵
政府公信力政府治理社会的基本要求,对社会的稳定和社会的发展具有十分重要的意义。提升政府公信力,构建诚信政府才能促进民主与法制,维护公平和正义,保证社会安定有序、充满活力,引领人与自然的和谐发展。提升政府公信力,推动政府诚信,并带动社会诚信、企业诚信、个人诚信的提升,为整个社会诚信体系建设打下坚实的基础。
龚培兴教授在2003年发表的《政府公信力:理念、行为与效率的视角